YOU'VE GOT QUESTIONS - WE'VE GOT ANSWERS!

Who is Trevor Wade?

Trevor Wade is the creative force behind The Shop. In addition to being a passionate minister and accomplished graphic and web designer, Trevor is a seasoned singer/songwriter. Designing t-shirts to promote his original music was actually the launchpad for this entire idea. One creative design led to another, and here we are.

With moving melodies, memorable lyrics, some good old-fashioned fun and his Texas-style country roots showing through, the stories and songs of Trevor Wade will inspire you. Have a listen at TrevorWadeMusic.com (studio recording currently in progress!).

How does my purchase help change lives?

The profit from each and every purchase goes directly to sustaining our family, which in turn sustains our mission, which you can read all about here. Plus, every design is created by us and most are inspired by people, places and ideas that are meaningful to our family and loved ones. So, you’re getting exclusive, meaningful designs, whilst making an impact. Amazing!

Where are you located?

Whilst our shop only exists in the e-commerce realm right now, our family (who design everything and run it) are in Launceston, Cornwall, England, but originally from the USA. Because of this, you’ll see a lot of designs paying tribute to the 3 places most dear to us: Texas, Cornwall and Oklahoma! For more about us, check out the About the Shop page!

Where do you get your designs?

We make them! Trevor is the primary creative at work, but the rest of the family share ideas and make suggestions as design concepts come alive and are applied to products. Most designs are inspired by the places, people and ideas we value most… and a few are just for fun!

This is probably a good place to note that all our designs are owned exclusively by us and may not be duplicated or reproduced, in part or in whole, in any form or fashion without our expressed written permission, to which contract terms may apply.

Do you have an idea for something you’d like to see in the shop? We’ll happily take suggestions, just use the contact form to get in touch (and be sure to read the related terms and conditions linked within the form!)

Can you do custom or personalised designs?

It’s not part of our standard product offer, but it is possible! Just get in touch to share about what you’re wanting and we’ll let you know what options, if any, may be available and what the associated costs would be.

Where are my confirmation and update emails?

We are super-thankful for the important job that spam filters do, but sometimes they do it a bit too well. If you haven’t received your confirmation email and/or any further updates about your order, please take a peek in your spam or junk mail folder. If you find it there, be sure to mark The Shop by TW as a “safe” sender (not junk) so that you won’t miss out on any future messages!

What is the return policy?

You generally have 14 days to return an item, but some conditions do apply. For the full policy, please click here.

What are the shipping options?

This is a tricky one because the answer varies based on where you are and what you are ordering. But when possible, we aim to provide a few options for you to choose from. Shipping costs are calculated at checkout once you’ve finished filling your basket and have entered your location. For all the details about shipping and fulfilment, just click here!

What are the international taxes, duties, etc. that I have to pay?

Though uncommon, it is possible that you may be required to pay a customs fee depending on the value of your order and the fulfilment location relative to your order’s destination. The fees may vary depending on the order value, country value limits, etc. Unfortunately this is not something we know before an order has been placed. We want to be as up front and transparent with you as possible that this possibility, however slight, does exist. Typically, as long as an item is in stock, it will be shipped from the location that is closest to the final destination to minimise the chance of any additional fees occurring. If you have questions about this, please use the contact form to reach us.

When will I receive my order?

*** Due to Covid-19 impact and restrictions, there could be substantial delays in the typical fulfilment and shipping times. We apologise for this and thank you for your patience through this time. ***

It takes 2–7 business days to create apparel products and 2–5 business days for non-apparel products. From there, our average shipping time is 4 business days depending on the order’s destination. So, usually about 1 to 2 weeks in total. You’ll receive a confirmation email with an order ID number so you can return to the shop to check the status of your order at any time.

What do I do if I never received my order?

Oh dear, that would be tragic! If this happens, please use the contact form to get in touch and we’ll see what can be done to track it down.

What do I do if I received a defective order?

Firstly, our sincerest apologies! While it’s not the norm, sadly mistakes can be made, and we want to be sure to make it right. Please use the contact form to reach us so that we can gather the necessary details and work to sort it out. The exchange policy and process details are here.

How do I make changes to an order I’ve already placed?

Yikes! Please get in touch with us straight away!! In modern times, the entire fulfilment process is designed to move orders through as quickly as possible. We’ll check on the status for you and see what, if any, options there are to make adjustments. No promises, but we’ll certainly do our best to save the day!

How do I contact your company if my question isn’t answered here?

We have a handy contact form just for this purpose! Simply click here. We’ll aim to read and respond as quickly as possible!

DIDN'T FIND THE ANSWER?

Use the form below to get in touch with any questions you may have. Please allow 24-48 hours to respond.